The phenomenal growth of the services sector over the past few decades as opposed to the manufacturing sector earlier has opened up entirely new avenues for many business-minded individuals. Courier service is one such segment of the services industry which has grown but there is still room for more players. The courier and delivery services providers need to be fully conversant with the ways to run the business and the pitfalls one has to be careful about.
Establishing a Courier Services Company
In the process of establishing a courier services company, it is essential for the entrepreneur to do a lot of planning. There are at least 3 or 4 separate functions, which need to be seamlessly integrated to achieve the best results in providing the services. These include the collection process at the originating end, the logistics involved in sorting and having them moved to the different destinations, delivering to the addresses at the respective destinations and finally macro-managing the manpower and all other aspects in an integrated manner.
So at every step a lot of planning is involved. Beyond planning, a number of tie-ups will have to be entered into. Employees at various levels will have to be recruited and the support infrastructure like vehicles, computers and peripherals with software to manage the complete process, has all to be managed well. Through all these actions, if there is professional guidance from an expert team, it would be quite useful and beneficial.
Major Factors to Consider to make it Work Better
There are many courier and delivery services providers out there and one needs to make the newly launched service different, faster, responsive along with committing the least amount of errors, if at all. Like the cliché goes, there ought to be zero tolerance for mistakes in a service like this. The best courier service will not only do the collection of a packet from the customer and have it delivered in the fastest possible time in good condition, but throughout the customer is given access to the tracking of the packet as it goes through the process until it is delivered to the destination.
Similarly, the employees at various levels, especially the ones in direct contact with the customers, need to be polite, helpful and prompt in responding to situations. In any service industry, reputation is very important and customers tend to switch the service providers unless you are at your best each time, all the time.