Users must inform the website admin with their wish to cancel, in writing via website enquiries found in contact us within a period of 7 working days from their order request of service. If the consultant’s schedule does not show availability during this period of 7 working days then the website admin should be notified via website enquiries or calling up the local office for assistance.
If the user has requested for three 20 minutes time slots then the cancellation should be requested immediately after the first 20 minute time slot and not beyond the subsequent time slots. If you are unhappy with the level of service we assure you a refund, subject the terms and conditions of this website are adhered.
Exceptions to the Returns Policy
Under conditions such as consultants not being available due to unforeseen problems or if the consultant has opted out of this website’s services then there is no doubt that the User will be refunded the payment or can if they wish to do so select another consultant.
This option to re-select a consultant will be provided when User either forwards request via the website enquiry or by the website admin notifying you of this possibility.
This exception overrules the 7 working days clause mentioned in the above section.
If you have a complaint please, contact us by forwarding the Admin an enquiry with your complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.