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Terms & Conditions

YOU ARE HERE : >Terms & Conditions

 
Purchases
Purchases and transactions for all services in this website will be charged prior to the service being offered, the user will select the category and sub-categories for which consultation is required. Alternatively the users/buyers can perform an advanced search using keywords, from the shortlist to choose a consultant of their choice, selection can be based on proximity of location, price for service, rating of the consultant. Rating of the consultant is based on the numerous feedback and ratings provided by registered users that have used the services of that specific consultant.

Payment
You can pay with any of the following Maestro, MasterCard, American Express or Visa card. Card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, the 3.0 version or higher for Internet Explorer and Firefox. This means you cannot inadvertently place an order through an unsecured connection

We are unable to accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
 
Orders
On successful payment, the buyer will be  notified of their successful payment. Subsequent to a successful payment the buyer will be given the schedule and availability of the consultant for the next 2 weeks. The user has the option to either select a one hour slot, if the consultant is available, over a two week period, or the user can split the one hour time slot into a maximum of three 20 minute time slots and make reservations on the consultant’s time schedule.

If the consultant has no availability over the two weeks an email can be sent to the consultant requesting for any available time slot, clearly requesting either a maximum of three 20 minute sessions or a minimum of a single one hour time slot, for their services along with the users0 own time and date of availability. The consultant will respond with the availability to the user.

All services will be tracked for consistency and legal purposes. During the consultation period the user will be connected to the consultant over a free chat session and the service will last for an overall of one hour.
If the user wants to extend the services of the consultant, the user will have to go through the process of payment and then select the available time slots from the consultant’s schedule i.e. in other words the above mentioned ordering cycle will have to be repeated.

Prices
The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in US dollars. Prices of services, displayed in and ordered through, the Directory are final and non negotiable for online services.

Prices for short and long term could vary based on the negotiation between the three parties: Admin, user, and consultant and the longevity of the agreed consultation period. Further details can be requested as enquiries that will be directed to the website admin.

Cancellation
Users must inform the website admin with their wish to cancel, in writing via website enquiries found in contact us within a period of 7 working days from their order request of service. If the consultant’s schedule does not show availability during this period of 7 working days then the website admin should be notified via website enquiries or calling up the local office for assistance.

If the user has requested for three 20 minutes time slots then the cancellation should be requested immediately after the first 20 minute time slot and not beyond the subsequent time slots. If you are unhappy with the level of service we assure you a refund, subject the terms and conditions of this website are adhered.
For further information on Cancellation, please refer to the returns policy of this website.

Exceptions to the Returns Policy
Under conditions such as consultants not being available due to unforeseen problems or  if the consultant has opted out of this website’s services then there is no doubt that the User will be refunded the payment or can if they wish to do so select another consultant.

This option to re-select a consultant will be provided when User either forwards request via the website enquiry or by the website admin notifying  you of this possibility.

This exception overrules the 7 working days clause mentioned in the above section.

Complaints
If you have a complaint please, contact us by forwarding the Admin an enquiry with your complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Customer Ratings And Reviews
User Ratings and Reviews of a consultant are very important. The consultant will be expected to offer a month of introductory service at no charge to enable validation of their service. During this introductory period the consultant will be evaluated based on the user feedback and testimonials. The consultant’s price will be based on the evaluation, feedback and their expected rates.

eVouchers
In order to buy an eVoucher you must have a registered account on  QuestionBrain. The recipient of the eVoucher must have a valid email address. It’s possible to receive an eVoucher without having a QuestionBrain Account but it is not possible to redeem the eVoucher online without a QuestionBrain Account.

You can book delivery of the eVoucher upto 60 days in advance but payment will be taken immediately.
Please remember to enter the recipient’s email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the eVoucher. Once you have placed your order online we cannot change the recipient ’s email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or if it is given to you as a gift. You can use the eVoucher in full or part payment for Consulting services.

Your eVoucher cannot be en-cashed but can only be redeemed online for services.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used for future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order.

Where goods purchased online, with an eVoucher, are subsequently returned the money owed will be refunded in the form of a eVoucher or refunded to the original method of payment. The eVoucher is not for re-sale and cannot be exchanged for cash. The eVoucher cannot be returned any change or refunds will not be given. The eVoucher will not be honoured if sold.

Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures.

The eVoucher will automatically expire 12 months after the last time that it has been used to make a purchase orused to check the eVoucher’s balance, any remaining balance will be deducted.

QuestionBrain cannot accept responsibility for your eVoucher, if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.

QuestionBrain reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your statutory rights are not affected.

QuestionBrain reserves the right to remove, block or de-activate eVouchers without notice.

Language
English will be used as the primary language for any consultancy service. The only exception is when the user and consultant mutually agree to use any other language of their choice within the consultancy chat window. All other communication outside of this chat session should be in English and no other language will be acceptable. .

Recommend A Friend
This offer only applies to QuestionBrain Account holders. To qualify for this offer your friend must not currently be registered with QuestionBrain. Recommending a friend will entitle you for a voucher that could be redeemed during payments for new consultancy services.

New Consultant registration Rules
This incentive offer is valid for the first two weeks of the consultant registering into the QuestionBrain website. The incentive is valid until the date shown. This incentive period will also aid the users to provide testimonials and ratings for the consultants that will influence the price for the consultant’s service.

Incentive is only valid on orders placed at the time of new consultant’s registering for an account and posting a service. It will not be valid if the consultant’s account is created and active.

Illegal use
You warrant that you will not use the website services for any fraudulent or illegal purpose and that you will not submit any image that:
(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way;
(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would 
      otherwise create liability or violate any local, state, national, or international law;
(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.
      you accept and undertake that you will be liable for any action taken against QuestionBrain in relation to  
      such activities and will fully indemnify QuestionBrain against all actions, claims, demands or costs which 
      may arise as a result.

Right to decline
QuestionBrain reserves the right to decline or reject any user/buyer or vendor/consultant at any point in time by the website admin or during registration to this website.

Abuse Of Service
You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your registration or your order of service request if we believe that you are using the website for such purposes and may expel you from this website. In such an event we will refund any payment made by you on pending orders.

Material and Conduct
Other than personally identifiable information, any material you transmit or post to the website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sound, text and other things embodied therein.

You are prohibited from posting or transmitting to or from the website any material:
·         That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to 
           incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of  
           confidence, in breach of privacy or which may cause annoyance or inconvenience.
·         For which you have not obtained all necessary rights, licences and/or approvals.
·         Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil 
          liability, or otherwise be contrary to the law or infringe the rights of any third party, in any country in the 
          world.
·         Which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses,
          worms, harmful components, corrupted data or other malicious software of harmful data).

We shall have absolute discretion for making any determination in respect of Customer's material and conduct and if we have any reason to believe that there is or is likely to be a breach of security or misuse of the Website, your use of the Website may be suspended or terminated by us.

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms.

In no event shall our total aggregate liability to you for all and any damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence or otherwise) exceed the amount paid by you, if any, for purchasing and/or enjoying the cards or using the services provided via the cards website.

Bookings
In order to make the best use of your chosen activity and to arrange a time for your consultancy please follow the booking instructions in the Orders and Purchasing section of this terms & conditions.

Please note you may not be able to change your mind once a date has been booked with a consultant, however there are exceptions that are highlighted in the following sections.

Activity, Availability and Timings
These are given as a guide only, and you may be required to wait between different elements of the activity alongside other users.

If We Cancel Or Change Your Activity
If we cancel your activity, we will tell you as soon as possible, and promise to do our very best to offer an alternative date. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings of any activity owing to unavailability of the consultant, chat facility issues, and other factors beyond our control.

We reserve the right to discontinue a consultant, at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund you in full. If you decide to book a different consultant and the price of that consultant exceeds the face value of your Voucher or payment, you will be expected to pay the difference.

If You Need To Cancel Or Change Your Activity Booking
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You can send an enquiry to QuestionBrain admin via contact us and you will be advised accordingly, if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness of yourself, or a death in your immediate family you should contact us with an enquiry or phone QuestionBrain as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

In Case Of Problems
In case of a problem, complaints should be addressed with the customer service department at QuestionBrain, who will take up the problem with the consultant on your behalf.

Privacy Policy
The personal information that we hold will be held securely in accordance with our security policy and the law.
If you have a query regarding privacy, please contact us.
 
Website Legal Obligations
By accessing this website, the visitor/user agrees to be bound by the following terms and conditions: QuestionBrain has taken all reasonable care in the preparation of the contents of this website to ensure the information appearing on it is accurate and up to date. We disclaim the accuracy of the information provided by the consultants on this website. Although every step is taken to authenticate and validate the qualification and experience of a consultant, you should take appropriate steps to verify any information upon which you wish to rely.

All services mentioned or which feature on this website are strictly subject to availability of consultants. QuestionBrain shall not be liable for any damages, inaccurate consultation or any legal action arising from consultation provided by services on this website. ?No legal proceedings shall apply to the website QuestionBrain or its staff.Any legal actions shall only apply directly between the user and the consultants based on advice provided during consultation services.